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The response to my massage reservation was very quick and helpful. At the reception, I was given an explanation about the type of massage, the included service, and the amount of tip to be paid depending on the service. I requested a masseur named Hào. His massage skills were not particularly good—but ok. Since the actual service I received was completely different from what I had been told at reception, when the masseur asked me to write the tip amount on the form, I wrote 100,000 VND. The masseur smiled but did not say any dissatisfaction. However, when I went to the reception desk, I was told to pay the minimum tip of 300,000 VND. I explained that this was not what had been explained to me initially, but they insisted that because it was written as the minimum tip on the menu, I had to pay. So I paid reluctantly. Just in case, I sent feedback about what had happened via the WhatsApp chat I had used when making the reservation. In their reply, they offered that next time I could revisit and only pay the tip without being charged the massage fee. However, I declined because I did not feel like paying 300,000 VND for an unskilled massage, and my stay in Ho Chi Minh City is short this time, so I did not want to waste my time. Please be aware that a minimum tip may still be required even if it differs from the explanation given at reception.

Jay’s spa is amazing! The therapist is so cute and the “massage” 😉 is top-notch. Plus the price is affordable and the dealing is straightforward. I will definitely go back!

Replace "massage"with "service" and if that is what you are looking for then you have come to the right place! Very friendly, clean and professional service for customers who know what they want. Check prices for extra services in advance so u know what tip amount is expected by the therapist in the end. Best choice of therapists available in the afternoon.

Jay spa and memorable experience. I recommend you to come, the technician is very skilled, good service attitude, the manager is very enthusiastic, he introduced many good services

I was a regular customer of Jack spa many years ago, now I visit Jay spa with a new and exciting experience. Jay spa has a modern style, cozy and fresh space, a very unique color. They are transparent about prices and especially have no hidden fees. I recommend you to visit and experience

Jay spa has a very luxurious space with a modern and classic style, everything here is very neat, the management is very enthusiastic and especially there are no hidden fees, the price is very reasonable and I will recommend it to many friends.

Jay Spa for Men (2nd branch of Jack Spa for Men) with more than 8 years of experience in this field, a very new, clean, comfortable and luxurious space. The best place to relax for you.

A luxury spa with modern design, fully equipped with smart magnetic lockers, qualified technicians, transparent prices, no hidden fees